Privacy Policy

1. Introduction

WarmDreams Windows & Doors LLC ("Company", "we", "us", or "our") takes protecting customer privacy very seriously. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and interact with our services, including SMS messaging.

By using this website and providing your information, you agree to the terms outlined in this policy.

2. Information We Collect

When you visit our website or sign up for our services, we may collect the following information:

Personal Information: name, phone number, email address, and other contact details.
Technical Information: IP address, browser type, device information, and cookies.
Usage Data: Pages visited, time spent on our website, and interactions with our services.
SMS and Communication Data: If you opt into SMS notifications, we may store and process your phone number and message history.

3. How We Use Your Information

We use your information to:

Provide, personalize, and improve our services.
Send notifications, updates, and marketing communications (if opted in).
Respond to inquiries and offer customer support.
Analyze website usage for better functionality.
Ensure compliance with legal and regulatory requirements.

4. SMS Messaging & Consent

By providing your phone number and opting into SMS services, you consent to receive messages per our Short Code Terms of Service which can be reviewed at https://warmdreams.us/terms-of-service/. You can opt out anytime by replying STOP to our messages.

5. Sharing & Disclosure

We do not sell or rent your personal data. However, we may share your information with:

Service Providers: Trusted third parties who assist in delivering our services (e.g., SMS providers, analytics tools).
Legal Authorities: If required by law, court order, or to protect our rights.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience. You can manage your cookie preferences through your browser settings.

7. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of data transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

Depending on your location, you may have the following rights regarding your data:

Access & Update: Request access to or corrections of your data.
Deletion: Request deletion of your personal information.
Opt-Out: Unsubscribe from marketing communications, including SMS.

For requests, please contact us at support@warmdreams.us.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, so please review their policies separately.

10. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page, and your continued use of our services signifies acceptance of the updates.

11. Contact Information

If you have any questions about this Privacy Policy, please contact us at support@warmdreams.us or call 312.414.9298.